Customer Service Representative

Customer Service Representative

Avery Dennison Corporation is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion.

Thermopatch is a global organization, specializing in emblems, transfers and label solutions for textiles since 1934. With our headquarters in Syracuse, NY in the United States of America, we are active in several European countries operating from the Netherlands. Our offices in the Netherlands and the United States work closely together with an extensive network of offices and experienced distributors in the rest of the world to help us achieve our goals.

Job Description

Responsibilities include:

• Process customer orders
• Answer customer questions in regards to products, order time frames, delivery timeframes
• Process order changes when it is possible according to order procedures.
• Process and provide status on RMA-Return Material Authorization
• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Sets up new customer accounts
• De-escalates customers and notifies management of customers that request to speak with a supervisor
• Identifies customer complaints and works with management team to resolve the issue
• Works closely with credit department to resolve credit issues
• Provides timely feedback to the company regarding customer's concerns
• Partners with sales team to meet and exceed customer service expectations
• Performs data entry tasks to maintain customer information database
• Notify management team for Rush orders to provide customer timely realistic resolution to their needs
• Notifies the management team for any information needed to complete job functions, IE. Pricing information not present in company system
• Completes assigned work from supervisor, Quotes, Orders, etc
• Complete Quotes and orders following company procedure for Pap Plates
• Complete Quotes and orders following company procedure for available Hpt's

Qualifications

Qualifications include:

• High School diploma or equivalent required.
• 1+ years Customer Service or related experience preferred. Knowledge of customer service principles.
• Strong written, verbal and telephone communication skills.
• Computer and data entry skills. Organizational skills, detailed oriented and good follow-up
• Able to effectively manage multiple priorities and issues.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.