Customer Service Representative

Job Description

Our DOTS Sales Associates help to achieve Trek's Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes. From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our Guides, taking our customers through everything they need to accomplish their cycling goals, keep their bicycles performing as designed, and ensuring they will have a great experience on their rides.

Performance Expectations:

• Develop your sales and hospitality skills through training, role-playing and on-the-job experience.
• Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.
• Learn about bikes, components, apparel, and technology.
• Participate in daily huddles and debriefs.
• Use our Guide Sales Process to provide our customers with incredible hospitality.
• Follow through on Quotes and Lead List communications.
• Make decisions regarding the care ofand doing the right thing forour customers.
• Maintain Trek University Guide Status by completing Trek U modules to further your knowledge of our products, services, and procedures.
• When not actively taking care of customers, you will be helping to:
  • Complete Daily Task List assignments.
  • Maintain all aspects of store merchandising according to the visual merchandising standards, including product placement, price auditing, and product re-stocking.
  • Complete weekly Cycle Counts.
  • Assemble, or pre-assemble, new bicycles.
  • Prep customer bikes for service by our Service or Production Technicians

What You Will Bring To The Job:

• A positive, "get stuff done", attitude.
• A desire to change the world through bikes and work with like-minded teammates.
• A desire to learn.

Compensation Range: Hourly Rate $16.50 - $20.00

Trek Benefits:

• Flexible and fun company culture Competitive health care -- PPO & HDHP medical plan options Flexible Spending Accounts (FSA) 401(k) with match and Employee Stock Ownership Plans (ESOP) Tuition Reimbursement up to $15,000!
• (Undergraduate & Masters programs) Employee discounts on all product Deep partner retail discount
• We are an Equal Employment Opportunity ("EEO") Employer.
• Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.
• This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
• We are an E-Verify employer.
• For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish