Customer Service Representative

Pride Health is hiring a

Customer Service Representative - Hybrid Role

to support our client’s medical facility based in

Manhattan, NY – 10004

. This is a 9 Week assignment with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!
Job ***** Customer Service Representative.
***** Manhattan, NY – 10004.
Pay ***** $18.00/hr to $21.00/hr.
***** Days, 9:00 AM to 5:00 PM. Hybrid - Thursdays Mandatory On-site.
***** 9 Weeks(Contract) with possible extension.

Key *****
Conduct proactive

outreach to members due for recertification

, using a strategic daily schedule that includes morning/evening hours, field visits, and weekend shifts to maximize engagement.
Assist members in

completing recertification applications

, ensuring the process is simple, efficient, and member-friendly.
Follow departmental procedures and best practices to

meet and exceed recertification and retention targets

.
Collaborate with internal departments to

identify and resolve barriers

impacting the member experience during the renewal process.
Maintain and track

daily outreach and renewal goals

based on business needs to increase overall member retention.
Provide

comprehensive enrollment and retention support

, including assisting members *****
Changing lines of business to ensure optimal plan fit
Re-enrolling due to administrative lapses
Premium payment issues
PCP (Primary Care Provider) selection
Locating in-network providers and vendors
Deliver

end-to-end customer support

to improve member satisfaction and loyalty.
Communicate clearly and professionally, both verbally and in writing, regarding all member retention activities.
Collaborate with internal and external stakeholders to ensure

full issue resolution

and maintain service excellence.
Identify recurring challenges or concerns during outreach and

contribute to process improvement efforts

.
Support ad hoc projects and initiatives focused on

enhancing member retention, satisfaction, and operational efficiency

.

Education *****
***** High School Diploma/GED

Experience *****
Minimum One year experience

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.