Facility Customer Care Agent

Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Group Practice Solutions (GPS) in Sarasota, FL.

The regular hours for this position are from 8:30 AM to 5:00 PM, Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer incoming calls in a timely and professional manner.
• Promptly relay issues and concerns to appropriate area.
• Be courteous and treat external as well as internal customers with respect.
• Organize work area for highest function and efficiency.
• Pull case histories from files.
• Make outgoing calls to Dr.'s.
• Responsible for scheduling appointments for management, custom shades, etc.
• Help schedule incoming work and bill outgoing work when needed.
• Reschedule resource center work and Dr. work, and communicate back to the appropriate office.
• File paperwork.
• Manage all communications between sister labs, due date issues, technical issues, etc.
• Actively participate and share ideas for improvement that will positively shape the relationship the laboratory has with customers.
• Ensure the responsible use, safety and care of equipment. Ensure preventive maintenance requirements are met and that work area is kept clean.
• Participate in Company sponsored training and meetings as required.
• Support and incorporate NDX's Mission, Vision and Core Values into daily endeavors.
• All other duties as assigned.

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Ability to work in a fast paced, ever changing work environment.
• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone, maintaining a positive demeanor.
• Verbally communicate with all levels of staff, maintaining a positive attitude.
• Demonstrated initiative.
• Attention to detail and accuracy.
• Excellent listening skills.
• Read and interpret prescriptions and other required documentation.
• Ability to multi-task and prioritize.
• Strong data entry skills.

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent.
• Entry-level role.

Hazardous Materials or Equipment Used:

• All office equipment.

Physical Requirements:

• Perform tasks at multiple workstations, standing and sitting for extended periods of time.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.