Facility Customer Care Agent

Pride Health is hiring a

HR Service Center Rep

to support our client’s medical facility in

Tampa , FL . This is a

3+ month

contract with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!

Title: HR Service Center Rep
Location: Tampa FL 33617
Pay Rate: $17 - $19/hr. on W2.
Shift: Monday thru Frida y

9:30am - 6pm
Duration: 3+ Months
*Pay Rate is based on experience and educational qualifications.

Key Duties:
Manage high call volumes in a call center
Respond promptly and accurately to employee inquiries
Review employee data to resolve issues
Escalate complex issues appropriately
Maintain accurate case records and confidential files
Follow protocols and ensure compliance with laws and company policies
Provide excellent, courteous customer service
Perform other assigned duties

Experience:
1-2 years in HR administration and/or call center environment

Skills & Knowledge:
Familiar with call center metrics and HR systems (HRIS, ATS)
Strong customer service, communication, problem-solving, and organizational skills
Ability to handle stressful situations professionally
Proficient in Microsoft Office; typing speed of 45+ wpm
Fluent in English

Education:
High school diploma or equivalent required; Associate degree preferred

Preferred:
Transcription and open enrollment support experience
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Interested? Apply now!

About Pride Health
Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
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