Facility Customer Care Agent

Customer Service Representative

PrideStaff is seeking professional Customer Service Representatives who excel at multitasking and paying attention to detail to assist a busy client in the local area!

Location: Fort Myers, FL

Compensation: Starting at $19/hour, plus depending on experience. Positions Available: 2 Start Date: Immediate As a Customer Service Representative, you will play a vital role in supporting our client by ensuring timely, accurate, and professional service. This role requires strong communication skills, attention to detail, and a commitment to delivering outstanding customer experiences that align with our mission.

Customer Service Representative Job Details: As a key member of our logistics team, you will be the main point of contact for customers and our internal departments. Your day-to-day tasks will include:

• Solving problems by looking into any order or shipping discrepancies.
• Handling data entry for things like customer orders, updating account information, and creating reports.
• Answering incoming phone calls and directing them as needed.
• Acting as the main link between customers and our sales team.
• Helping new shipping partners get set up with our system.
• Confirming shipments have been sent and received.
• Processing refunds or credit requests for customers.
• Changing the destination for shipments that are already on the move.
• Providing production updates to customers and our team.
• Getting order information from our various fulfillment partners.
• Passing on new sales leads to the right department.
• Handling incoming faxes and emailing invoices to customers upon request.

Customer Service Representative Job Requirements:

• We are looking for a reliable and detail-oriented candidate who has the following skills and qualifications:

• Education: A high school diploma or GED is required.
• Experience: Previous experience in a customer service role is needed.
• Computer Skills: You should be comfortable using computers, especially Microsoft Word and Excel. Experience with any transportation management software (TMS) or customer relationship management (CRM) systems is a big plus!
• Communication: You must be able to speak and write English clearly. Being multilingual is a bonus but not required.
• Problem-Solving: You need to be able to handle customer issues calmly and find solutions.
• Math Skills: Basic math skills are necessary for this role.
• Writing: You should be able to write professional and clear emails.

Compensation / Pay Rate (Up to): $19.00 - $19.00 Per Hour