Facility Customer Care Agent

Customer Service Representative

Snap-on Credit, a world class provider of innovative tool and equipment financing solutions, is seeking qualified customer service candidates.

Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company's franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Primary responsibility is to provide customer service and support to field sales personnel.

Responsibilities

Major responsibilities:

• Receive and resolve complex transactional information from field sales personnel
• Review, process and troubleshoot customer credit applications and contracts
• Support field sales personnel in a professional and efficient manner enabling seamless financing transaction
• Exercise due diligence with proper documentation and audits on customer applications and purchased contracts

Qualifications

Requirements:

• Excellent organizational skills and the ability to prioritize workload with multiple tasks
• Effective communication skills, both verbal and written
• Ability to build effective relationships and be a team player
• Meet or exceed targeted call quality assurance and other performance requirements
• Related finance industry experience preferred
• College coursework completed or in progress preferred

Key characteristics:

• Positive and professional demeanor
• Analytical / Problem solver
• Detail oriented
• Self-motivated
• Flexible

Hours: 40 hours a week with rotating schedules covering the following hours:

• Monday: 9:30am-6:00pm or 10:30am-7:00pm
• Tuesday: 9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pm
• Wednesday: 9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pm
• Thursday: 9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pm
• Friday: 9:30am-6:00pm or 10:30am-7:00pm
• Saturday: 9:00am-1:00pm (roughly two per quarterwhen worked, option of overtime or half day off)

Training for the first few months may begin as early as 8:00am. Office environment, business casual dress code, occasional overtime may be required.

Company-paid benefits include:

• Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
• Short term and long-term disability
• Employee Assistance Program
• Business travel accident insurance
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Market competitive compensation with rewards for high performance and special skills
• Bonus, incentives, awards, or sales commissions depending on position and level
• Base pay progression through lateral & promotional development on both managerial and technical career paths
• Paid time off, vacation, and paid holidays
• Tuition Assistance Plan
• Employee Stock Purchase Plan annual optional enrollment period
• Retirement programs including 401(k) Plan with matching employer contributions

Will be required to pass drug/background screens following offer.

No travel expected

Normal office environment

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran