Facility Customer Care Agent

Customer Service Representative

Keystone Automotive Operations is seeking energetic, customer-focused individuals to join our team as Customer Service Representatives in our Irving, TX location. No prior automotive or RV experience is required just a willingness to learn and a passion for helping others. We'll provide the training and tools you need to succeed. This is an opportunity to develop valuable communication, problem-solving, and service skills in a supportive environment where no prior industry experience is required.

As the first point of contact for our customers, you'll play an important role in strengthening relationships and contributing to our company's success. If you're motivated, eager to learn, and ready to grow with a company that values teamwork, integrity, and professional development, Keystone is the place to build your career.

Position Highlights:

• Potential for a hybrid work-from-home schedule (after 6-month training based on performance)
• Performance-based incentive and awards programs
• Performance BONUS available
• In-depth onsite training with individual coaching to maximize growth
• Highly transferable sales and service skills
• No experience or college degree required we pay you to learn!

Key Responsibilities:

• Serve as the primary contact for established customers by phone and email, ensuring timely, accurate, and professional support
• Provide updates on orders and deliveries, resolving issues directly or partnering with other teams, carriers, and suppliers to find solutions
• Build customer loyalty by identifying needs, offering recommendations, and promoting additional products or services when appropriate
• Consistently meet performance standards while delivering a positive and efficient customer experience

Qualifications & Skills:

• Strong communication skills with the ability to listen, empathize, and provide solutions
• Positive, customer-first attitude with energy and professionalism
• Dependable, detail-oriented, and calm under pressure
• Eagerness to learn and grow in a fast-paced, team-driven environment
• Basic computer proficiency (MS Office, email, data entry)
• High school diploma or equivalent required
• Sales or customer service experience in a call center is preferred, but not required
• Bilingual skills (English with French or Spanish) are highly valued

Essential Physical Demands/Work Environment:

• Travel may be required periodically, including overnight stays to attend trade shows
• Must be able to lift freight up to 50 lbs.

Who We Are:

Keystone Automotive Operations is North America's leading distributor of specialty automotive aftermarket, RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, Fun.

With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow and we're committed to supporting your journey.

Why Join Keystone Automotive Operations?

We're not just delivering parts we're delivering opportunity. At Keystone Automotive Operations, we believe in investing in our people. We offer our employees the opportunity to learn and grow using competitive training programs, coaching, communication, and collaboration. Our employees are empowered to pursue both functional and upward mobility within the company.

Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.

We Offer:

• Health Benefits: Medical, Dental, Vision, HSA/FSA Options
• Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
• Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
• Paid Time Off (PTO) & Holidays
• Education Support: Tuition Assistance and Scholarships for Dependents
• Employee Referral Bonus Program
• Employee Purchase Discounts
• Professional Opportunities: Ongoing training, internal growth, and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity

Ready to Join Our Team?

Take the next step in your career and bring your skills as a Customer Service Representative to a company where they'll make a real difference. Apply today!

Join us for an exciting career journey with positive, driven individuals.