Facility Customer Care Agent

Customer Service Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

Xylem seeks to hire a Customer Service Representative for the Xylem-AWS-Lubbock, Texas facility. As a member of the Customer Service Team, the CSR will be responsible for providing general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues.

The successful candidate will have demonstrated the ability to succeed in a fast-paced fluid environment, while ensuring that attention to detail is maintained at a high level. If you are industrious, detail- and customer-oriented, we want to hear from you!

Essential Duties/Principal Responsibilities:

• Perform Customer Service Support functions as the first point of contact with the customer
• Adhere to ISO9001 Customer Service Procedures and Work Instructions
• Maintain Quote Log and Production Order Log Tracking Database
• Utilize the ERP-LX (Order Entry) system
• Provide Part, Pump, Motor quotes to customers as required
• Assist with Warranty claim Processing
• Assist with Credit Memo / No Charge requirements
• Preparing the customer communication folder
• Perform Order Entry Processing and provide Order Status updates as required
• Process Change orders (address changes, schedule date, carrier changes)
• Assist Xylem Sales teams with customer support activities
• Understand and perform Export Compliance tasks as required
• Interface with the customer to assist in resolving AR Collections Dispute Resolution issues
• Other duties as assigned by the Customer Service Manager.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• High School Diploma + 3 years of experience in a professional office setting.
• Strong financial/accounting skills required, prefer a minimum of 1 year of experience.
• Problem solving skills and strong written and verbal communication skills required.
• Must be knowledgeable in MS Office applications

Preferred Qualifications:

• Should have the ability to interface well with others and to take direction from others, as required.
• Prefer associates degree individuals or some level of college experience.
• Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.
• Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.
• Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.