Facility Customer Care Agent

Our client, a leader in Health Services, is seeking a Contact Center Representative to join their team.
As a Contact Center Representative, you will be part of the Operations Department supporting the Provider Network Team.
The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask, which will align successfully in the organization.

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, claims status, and program inquiries
• Respond promptly, courteously, and concisely to phone inquiries
• Document all interactions clearly in online logs
• Transfer callers to appropriate Call Center units as needed
• Meet individual performance and attendance standards

• Minimum of 6 months recent experience in a high-volume contact/call center
• Strong verbal and written communication skills
• Ability to multitask effectively
• Experience with Microsoft Office (preferred)
• Must be available for any 8-hour shift between 7 AM and 7 PM

• Opportunity to work with a leading health services provider

• High chance of contract extension
• Structured onboarding and training
• Supportive team environment

About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.