Administrative Assistant

Service Coordinator

Shambaugh & Son L.P. is looking for a Service Coordinator. In this role you will be responsible for performing a wide variety of customer service and administrative tasks, including managing customer information, preparing, scheduling, and closing out documents for inspections, work orders, and billings as well as assisting sales, office, and field personnel. Success in this role requires strong organizational and communication skills as well as attention to detail.

Essential Duties & Responsibilities

• Accurately review, save, and file paper and electronic copies of service acknowledgements, work orders, inspection reports, internal agreements, and customer documentation.
• Maintain confidentiality of customer and employer information
• Utilize AS400/Trueline accounting system to pull work order numbers, enter agreements, and prepare billings.
• All completed service requests are to be reviewed and submitted to the Billing Specialist within one week of the service.
• Review and upload inspections to local municipalities to maintain customer compliance.
• Take customer service requests in a professional manner and obtain needed information to efficiently dispatch appropriate.
• Grow and maintain a personal knowledge base of the industry.
• Follow the company-endorsed business process and best practices and make recommendations on system/process.
• Other duties as assigned.

Qualifications

• Proficiency in computer programs including Smartsheet's, Microsoft Office and Windows; must be tech savvy.
• Strong and professional verbal and written communication skills to interact effectively with customers and team members.
• Ability to retain and access training and apply it in an organized manner.
• Experience in administration and scheduling a.
• Proven ability to multi-task and manage time effectively.
• Must be organized, self-motivated, and adaptable.
• Strong attention to detail, ability to problem solve, and work.
• Experience with CRM platform is a plus.
• Familiarity with AS400/Trueline accounting system a plus.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.