Administrative Assistant

Customer Service Administrator

Key Activities/Responsibilities:

• Interface daily with customers, third-party sales representatives and personnel via telephone, email, chat and electronic data interface (EDI).
• Maintains order entry function through receiving orders, checking model numbers and other data for accuracy, and enters orders in the operating system and/or ecommerce platform.
• Researches and confirms original order and factory set information, purchase orders, return merchandise authorizations and any other pertinent data needed to resolve customer disputes.
• Consults with customers regarding product warranties and the correct product mix based upon customer need, desired effect, technology involved and product/service application.
• Expedites past due orders and long lead times to satisfy customer needs.
• Utilizes CRM to record communications from both internal and external customers.
• Reviews return material authorizations for accuracy and secures necessary approvals.
• Continually acquires and builds knowledge on products, services and manufacturing systems to provide customer assistance in selection of our product lines.
• Performs additional duties and special projects as assigned.

Experience:

1-3 years' customer service experience within a business-to-business environment.

Previous manufacturing experience highly preferred.

Enterprise resource planning (ERP) business process management software experience such as JD Edwards, SAP highly preferred.

eCommerce and online chat knowledge highly preferred

Strong customer service orientation with proven ability to maximize customer satisfaction and acquisition.

Skills

• Consistently capable of presenting oneself with the highest degrees of professionalism, composure, courtesy, and integrity.
• Confident when in adversarial situations, possessing strong dispute management and resolution skills.
• Excellent, clear and concise communication skills, both in verbal and written formats.
• Astute listening skills.
• Capable of critically reviewing and analyzing situations and developing effective plans of action.
• Proficient in Microsoft Excel, Word, & Outlook applications required.
• Attentive to detail.
• Solid organizational and multi-tasking skills.
• Job Type & Location
• This is a contract position based out of University Park, Illinois.
• Pay and Benefits
• The pay range for this position is $20.00 - $22.00/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type
• This is a fully onsite position in University Park, IL.
• Application Deadline
• This position is anticipated to close on Oct 17, 2025.