Facility Customer Care Agent

Customer Service Representative

Mason County Garbage, a Waste Connections company, is looking for a Customer Service Representative to join the team in Shelton, WA.

M-F, 8-5. Pay starts at $21.00/HR with regular wage increases.

Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team!

Duties And Responsibilities:

• Collaborate with other departments to resolve customer disputes efficiently while developing proficiency in proprietary operational systems.
• Conduct customer interviews and input relevant information into company databases, handling inquiries in person and via phone regarding service orders, installations, disconnections, or changes.
• Prepare and complete service-related documentation, including contract forms, service charges, deposits, change-of-address records, and discontinuation orders.
• Utilize software applications effectively, with proficiency in Microsoft Word and Excel.
• Provide exceptional customer service that fosters positive relationships and supports company reputation.
• Communicate with customers and team members to identify service needs and resolve issues or complaints promptly and professionally.
• Thrive in a fast-paced, high-volume call environment, promoting and upselling additional services when appropriate.
• Provide reception coverage as needed.

Working Conditions And Physical Demands:

• Work is performed in a clean, well-lit, ventilated office environment.
• Customer Service Representatives (CSRs) are typically assigned individual workstations equipped with a computer, phone, and headset.
• The role may involve repetitive tasks and managing back-to-back calls in a high-stress, noisy environment while maintaining service excellence. Some calls may be monitored for quality assurance.
• Prolonged periods of sitting, computer use, and screen time are common.

Minimum Job Requirements:

• High school diploma or equivalent preferred.
• Minimum of 2 years experience in a customer service role.
• Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required.
• Excellent organizational, written, and verbal communication skills.
• Strong problem-solving and analytical abilities, including data collection, reporting, and solution development.

To be considered for any of our current openings, you must complete an application at www.careers.wasteconnections.com. Once you select your position of interest, you will find application information and additional instructions.

We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future."

Waste Connections is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.