Facility Customer Care Agent

Customer Service Representative

Tacoma, WA, US, 98446

Central Pre-Mix

Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues. Along with coordinating with sales department, shipping, receiving, customer, delivery truck services and the logistics operations.

Job Responsibilities

• Assist customer with product questions, ordering, order tracking
• Issue credits or debits accurately when applicable
• Answer incoming calls
• Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
• Prepare delivery tickets and related shipping documents
• Understand the product availability and logistic issues of specific projects
• Check and review all orders assigned before they are shipped against delivery tickets
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers

Job Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skills and/or abilities required.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

• High school diploma or equivalent or equivalent experience in related function
• At least 1 year of related experience
• Detailed oriented
• Good with basic math
• Skilled in Microsoft Office suite
• Good organizational and problem-solving skills
• Experience with a multi-line phone system
• Attention to detail
• Pleasant phone personality
• Ability to multi-task
• Dispatch experience preferred, but not required
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive
• Slight lifting of ship tickets and overnight packages

Compensation

• Pay is $21-$23/hr
• Vacation hours of two weeks per year
• Sick leave benefits in accordance with State Laws
• 401k plan
• Short-Term and Long-Term Disability benefits
• Nine paid Holidays per year

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.