Facility Customer Care Agent

Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Affinity in Louisville, KY.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Job Functions of the Position:

• Answers incoming phone calls and routes to proper customer contact team member(s)
• Services callers using effective customer service, professionalism and trustworthiness
• Coordinates daily pick-up and delivery with customers and drivers
• Enters doctors notes, comment cards, credit memos, service guarantees and sends out weekly reports
• Collaborates with outside sales staff to better coordinate sales activity and customer service
• Collaborates with production and shipping to facilitate and improve customer service levels
• Schedules shade appointments
• Quotes turnaround time and pricing
• Takes basic supply orders
• Participates in Company sponsored training and meetings as required
• All other duties as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• High level of oral and written communication skills to effectively deal with internal and external customers
• Excellent organizational skills with attention to detail
• Demonstrated proficiency with Microsoft Office
• Ability to handle multiple projects, meet required deadlines of each and deliver results
• Ability to analyze and solve problems
• Self-starter with demonstrated initiative, self-motivation and assertiveness
• Must perform duties in an independent manner with minimal direction and supervision
• Ability to maintain confidential employment and business information
• Ability to listen and assess situations, providing possible solutions and feedback for consideration
• Team player, maintaining a positive customer focus, both internally and externally
• Ability to quickly enter and retrieve data on computer
• Working knowledge and understanding of Company products and services
• Ability to work in a fast paced, ever changing work environment

Minimum Education and Experience Required:

• Preferred: High school diploma or equivalent (GED, HSED)
• Preferred: 2-3 years customer service/receptionist experience

Hazardous Materials or Equipment Used:

• Computer
• Copier/Fax Machine

Physical Requirements:

• Ability to sit for long periods of time