Customer Service Representative

Something Different Is Happening Here

And It's Real AF.

Getting fit doesn't work if you only focus on fitness. And going it alone should never be a sign of strength. Our coaches support you in a way no one else can with the best fitness and holistic help inside the gym and out. And our community of members is waiting to meet you.

Job Summary

The sales associate is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for handling day-to-day tasks, welcoming guests and members to the gym, selling memberships and retail items, giving tours of the club, cleaning and being a team player. This role requires a considerable amount of self-motivation, the ability to collaborate and communicate with members and staff, and the ability to influence others in a positive way.

Responsibilities Membership Sales And Retention

• Being able to qualify, inform, inspire, and convert leads to members.
• Giving knowledgeable tours of the club to potential members, highlighting the advantages and benefits of an Anytime Fitness membership.
• Understanding the policies and procedures of the membership agreement in order to help new members sign up.
• Be knowledgeable of the personal training and classes being offered in order to serve our members better.
• Assisting existing members with billing changes, questions or issues. This can be in person, over the phone and email.
• Engage with members and guest each time they enter and leave the club.
• Work with owner/manager on social media and marketing content and presentations.

Day-To-Day Operations

• Maintaining a clean club environment. Including: restocking and cleaning/disinfecting bathrooms, machines, vacuuming and mopping daily.
• Understanding, selling and maintaining inventory of merchandise and supplements.
• Working with owner/manager to understand any changes or new tasks that need to be accomplished.

Qualifications

• Experience in the fitness industry is not required, but great communication and soft skills are. A good candidate for the sales associate position is:
• 18 years or older
• Friendly, outgoing, and warm
• Genuine and honest
• Available to work flexible hours [mornings, afternoons, evenings, weekends]
• Technologically savvy
• Self-motivated

Compensation: $17.00 per hour