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Mauser Packaging Solutions

Mauser Packaging Solutions

Customer Service Representative

Location : York, PA, 17401

Job Type : Other

Date Posted : 19 October 2025

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  4. Customer Service Representative job in York, PA, US

Job Title

Responsibilities:

  • Establish relationships with customers by communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts.
  • Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Reviews orders after shipment for billing accuracy and any quantity item errors.
  • Manages the issuing of credits, return authorizations and pallet returns.
  • Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
  • Performs other duties as assigned.

Requirements:

  • Associate or Bachelor's degree preferred but not required
  • Manufacturing experience is strongly preferred
  • 1-3 years of customer service experience required
  • Microsoft Office Suite basic to above-average computer skills including Excel
  • CRM experience preferred
  • Ability to perform basic quantitative skills required
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills

The pay range is $45,000-$55,000. Exact salary offered will depend on candidate's experience, work location, skills, etc.

Mauser Packaging Solutions offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits.

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