Front Desk Agent

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

100% full coverage of healthcare for you and your eligible dependents

Tuition paid upfront at network schools

Free lunch

Free parking

Free theme park admission and much more!

Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Responsibilities :

Assist guests during check-in and check-out, phone interaction, and face-to-face interaction

Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast

Strong computer skills and knowledge is required

Must feel comfortable handling large amounts of money and possesses a high-level of integrity

Ability to reflect a professional image while maintaining guest privacy

Must stay calm in highly stressful situations and be knowledgeable of emergency procedures

Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.

Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.

Basic Qualifications :

Previous cash handling experience

Previous computer experience

Ability to perform in a fast-paced and sometimes stressful working environment

Ability to multi task

Ability to confidently utilize service recovery methods

Enthusiastic about interacting and helping guests

Receptive to special requests

Willing to follow instructions and take direction

You must be at least 18 years of age to be considered for this role

Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Preferred Qualifications:

Proficient in English and Japanese Language

Knowledge of Hawaiian language preferred

Previous work experience in a Hotel/Front Desk environment

Previous experience in a high volume, fast paced office type environment

Previous Leadership experience

Previous experience working in a Hawaiian tourism or hospitality role

Additional Information :

SCHEDULE AVAILABILTY

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION

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Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $34.04 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Job ID:

1282640BR

Location:

Kapolei,Hawaii

Job Posting Company:

"Aulani, A Disney Resort & Spa"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.