Front Desk Agent

Overview

We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Front Desk Agent at the Ka'anapali Ali'i located in Lahaina, Hawaii. This is an excellent opportunity for someone looking to start a career in the hospitality industry.
CoralTree Hospitality is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.
As a valued member of our team, you'll receive a comprehensive benefits package that includes:
Paid Vacation, sick days, and holidays
Paid Parental Leave
401(k) Retirement Savings Plan with a company match
Group medical, dental, vision, life, and disability benefits
Employee Assistance Program
Five complimentary room nights at CoralTree Hospitality properties
Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties
Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!
Hourly Pay Rate: $30.00(All new hires shall receive ninety percent (90%) of the applicable wage rate, but not less than the applicable minimum wage, during the first ninety (90) calendar days of employment)
Responsibilities

Front Desk Agents are responsible for the guest registration process and communication of property services. They establish positive initial contact with our owners and guests and ensure that their expectations are exceeded during the check-in and check-out process.
Qualifications

Greet and welcome guests as they arrive at the resort
Manage the check-in and check-out process efficiently and accurately
Answer and direct phone calls in a polite and friendly manner
Assist guest with inquiries, requests, and reservations
Provide information about resort amenities, services, and local attractions
Handle guest complaints and concerns with professionalism and a positive attitude
Maintain accurate records of reservations, room assignments, and payments
Ensure the front desk area is clean, organized, and presentable at all times
Coordinate with housekeeping and maintenance staff to address guest needs and issues
Uphold resort policies and procedures to ensure the safety and comfort of all guests
Able to walk and stand throughout the shift
Flexible availability as shifts could include 7am-3:30pm, 11am-7:30pm, 3pm -11pm
Kaanapali Alii is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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