Food Service Manager

Restaurant General Manager

Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams' learning and growth. We just build better. Better Burgers. Better Teams. Better Experiences.

Better Benefits: Build a better experience work & lifestyle!

• Quarterly Bonus
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Paid time off vacation and sick*
• Medical, Dental and Vision Options*
• 401K match (21 and older)
• Flexible schedules in a fun, family friendly, team environment
• Employee Assistance Program
• Fast track for career opportunities
• Free uniform

*Eligibility based off of time in position and average hours worked

*Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

Restaurant General Manager Responsibilities

• Reporting to the Director of Operations/District Manager and is the primary support for the management teams in their respective restaurant location.
• Manage the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
• Promote a fun and positive work environment
• Develop future leaders for the company
• Manage the effectiveness of people focused processes and systems
• Ensure individual unit is always staffed adequately which includes: employee retention, communicating staffing needs to DO/Recruiting and checking ATS each morning for new applicant flow, including the selection, development and performance management of employees
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect LMS, and 4 step method of training
• Reward and recognize employee performance that exceeds company standards
• Engage in talent reviews and performance conversations for all RM/RS in their respective restaurant
• Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise with the unit
• Resolve all employee relations issues with the assistance of the DO/SDO and HRBP
• Manage with integrity the daily completion of operational check lists to include
• Line checks and uniform standards
• Opening/closing check lists
• Safe and deposit logs
• Manage FSC operational standards daily and complete a corrective action plan for every FSC audit performed by SDO, DO, and QM
• Manage the guest experience metrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through use of Medallia
• Ensure all food safety standards are followed and in compliance with all local health departments
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Facilitate routine management communication
• Manage the businesses spends through allocations and usage of company declining budget
• Manage COGS through PAR ordering management, inventory, and FIFO reporting
• Manage spending in accounts cleaning, small wares, and operating costs
• Follow and ensures company cash policies to ensure minimal losses through theft or shortages
• Build sales through community involvement and improvement of FSC operations within the unit
• Manage labor cost through effective wages within the hourly minimums in accordance to state laws
• Participate in P&L reviews with SDO and DO
• Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed
• Manage local store marketing programs as assigned

Restaurant General Manager Requirements

• 1-2 years of Restaurant General Manager experience in restaurants
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high and low temperatures

*All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.