Facility Customer Care Agent

Customer Service Representative

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion.

At Avery Dennison, some of the great benefits we provide are:

• Health & Wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and Paid holidays

Job Description

Provide exceptional customer service to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.

Responsibilities

May include, but are not limited to:

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Implement account service strategies.
• Principal liaison with marketing and sales for assigned customers.
• Implementation of marketing programs for assigned accounts.
• Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up.
• Initiate and implement initiatives which improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Champion customer needs, proactively follow up on customer inquiries, and be the customer's advocate by driving the voice of the customer (VOC) into the organization
• Provide responsive order management support including order entry, or expediting and shipment information to customers.
• Proactively communicate supply chain issues and provide alternatives.
• Attend technical training seminars.
• Back-up team-members when workload makes this necessary.
• Partner with the Sales team to assist in achieving sales goals.

Qualifications

• High School Diploma or equivalent required. Bachelor's degree a plus.
• 3 - 5 years of Customer Service or related experience a plus.
• Strong written, verbal and telephone skills.
• Strong data entry and organizational skills. Detailed oriented with good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Google, Microsoft Office, Lotus Notes, and function specific software.
• The hours for this role will be 10a - 7p, but may adjust as businesses needs dictate.

Additional Information

The hourly range for this position is $19.58 - $26.11. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidates relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please email: na.ta.operations@averydennison.com to discuss reasonable accommodations.