Bartender

Bartender

POSITION DESCRIPTION POSITION TITLE: Bartender EMPLOYMENT CLASSIFICATION: Non-Exempt POSITION REPORTS TO: General Manager DEPARTMENT: Dining Division

POSITION SUMMARY: At Paradies Lagardre, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

The Bartender is responsible for delivering exceptional customer service by preparing the highest quality beverages, and providing timely, accurate, and friendly service for each guest. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

DUTIES AND RESPONSIBILITIES All Paradies Lagardre positions, including the Bartender, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.

• Must have a passion for the guest!
• Must say "Yes", "Please", and "Thank You"!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Warmly greets and acknowledge guests and takes drink and food order; provides information about menu items and looks for an opportunity for additional sales.
• Create a lasting first and last impression.
• Engages with guests in a friendly and professional manner.
• Check identification of guests to verify they are of legal drinking age.
• Prepare and serve a wide variety of craft cocktail, beer and wines, and food. Must have a thorough knowledge of menu offerings.
• Eye for detail, properly using drink mixing tools and techniques.
• Prepares the correct garnishes and fruit for cocktails.
• Accurately processes transactions through the point-of-sale system ensuring cash, credit, and debit transactions are recorded accurately.
• Responds appropriately to customer concerns.
• Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests.
• Ensures a clean, sanitized, and well-stocked bar.
• Stocks and cleans glassware through the operation and maintenance of the glass washer and sanitizer.
• Performs opening and closing side work, as directed.
• Must go above and beyond for guests and other team members.
• Enthusiastically supports decisions once they have been made by management.
• Ability to take direction and collaborate in a team environment.
• Follows health, safety, and sanitation guidelines.
• Inventories all beverages and operation supplies, orders replacement items as needed.
• Build guest loyalty and enhance selling skills using available training materials.
• Maintain a clean organized work environment that is free of safety hazards which may include sweeping and mopping.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.
• Other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS: High School diploma or GED ServeSafe Food Handler's Certification or equivalent. Food and Beverage experience is preferred but not required 1-year experience bartending required Ability to take direction and collaborate in a team environment. Ability to work in a high energy and demanding environment. Excellent time management skills and attention to detail are a must. Knowledge of math to figure cost, make change, and cash handling procedures. Good communication skills and the ability to work independently as well as with other team members Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

POSITION QUALIFICATIONS: Ability to work various shifts in a 7/365 team-oriented environment. Excellent customer service skills and an ability to communicate effectively, in English. Strong self-motivation and organizational skills. Positive interpersonal skills. Self-starter able to prioritize and handle various tasks simultaneously. Ability to adapt to changing priorities and unexpected situations Proficiency required in reading, writing and mathematics, in English. Knowledge of federal, state, and local liquor laws. Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances. Standing for long periods of time and the ability to work in an environment with varying temperatures.

This position description is merely intended to describe the primary elements of the position. Paradies Lagardre reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.