Customer Service Representative

Lead Sales Associate

At Stretch Zone, we believe that nothing is more important than your health. As a Lead Sales Associate at Stretch Zone, your primary job is to manage the studio and help people realize their own goals through our unique membership model of practitioner-assisted stretch.

Responsibilities

• As the Lead Sales Associate, your primary responsibility is to drive membership sales within the studio and hold the Sales Associate to the same standard.

• Drive membership sales to each guest who comes into Stretch Zone.
• Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
• Lead and coach your Sales Associates and hold them accountable for all daily operations and monthly goals.
• Driving member retention by following the daily operation guides, great customer service, and consistent follow-ups.
• Lead by example by going above and beyond what is asked of you and supporting and guiding your team daily.
• Tracking KPIs so you understand how your studio is performing and assisting the General Manager in understanding and tracking all key sales metrics.
• Promoting the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve you and your Sales Associate's sales skills.

Qualifications

• Sales leaders who can confidently connect with all guests and convert them to members after their first session.
• Being driven and competitive by holding your staff accountable to exceeding all sales goals.
• Well organized, we are looking for someone who has exceptional time management and multitasking skills.
• Goal setter, responsible for assisting the General Manager in setting and attaining all goals.

Stretch Zone Overview

Using our patented and proprietary equipment, Stretch Zone practitioners follow specific protocols to properly position, stabilize, and manipulate muscles using powerful principles of neuromuscular behavior. Our clients enjoy an increase in athletic performance and range of motion, as well as reduced stiffness and improved reaction time.

Stretch Zone Clientele

• Stretch Zone has helped 535,279 clients feel and perform their best!
• Stretch Zone has also enjoyed helping many pro-athletes reach their athletic best in the NFL, NBA, MLB, & ATP.
• This includes sports celebrities from the U.S. Open Champion, the NFL's Most Valuable Player, and even the IBF Light Heavyweight Champion of the world.

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

Most stretching methodologies try to wait out, overpower, trick, or ignore the stretch reflex. The proven way to increase performance and mobility is to work with the stretch reflex with the revolutionary techniques available through the Stretch Zone Methodology (SZM). The SZM Practitioner identifies any postural and movement limitations, then tries to correct or mitigate them through specific applied stretching sessions. With a balanced system the customer will reach their true maximum potential, whether they are an professional athlete, weekend warrior, couch potato, or suffering from chronic pain or illness.

A career with Stretch Zone means not just meeting and maintaining a level of excellence, but continually improving in skill, to further one's expertise and to advance the industry. As a minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.