Customer Service Representative

Winco Foods Job Posting

Sets-up and maintains the condition of the department according to company standards. Consistently provides friendly, courteous customer service to internal and external customers. Ensure product quality and selection. Performs other related work. Generally works 6-8 hour shifts between 4:00 am and 11:00 pm.

Typical Duties and Responsibilities:

• Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.
• Maintains an atmosphere of enthusiastic customer awareness and interactive engagement with our customers with a willing emphasis toward providing fast, friendly customer service, willingly and promptly addressing and resolving customer concerns which may include immediate replacement of bad product, expediting product returns or refunds, help in locating items throughout the store and willingly taking them to the item.
• Performs receiving duties including: verifying orders against invoices; reporting shortages and claims to ensure proper billing; breaking down loads and dating product; cutting cases; stacking, pricing and marking merchandise; maintaining produce storage area; etc.
• Insures proper merchandising for freshness and quality of goods by through proper handling to minimize damage and spoilage of product, building produce displays; rotating stock; discarding outdated or spoiled product; ensuring proper pricing and signing of products; using related equipment such as box cutters, cardboard and trash compactors hand trucks, pallet jacks and fork lift; etc.
• Maintains cleanliness and eye-appeal of work area, storage area, and selling floor.
• Ensures safe/secure work environment.
• Performs duties with honesty and integrity.
• Performs other duties as assigned or needed.

Requirements:

Experience:

• Performing basic math (add, subtract, divide and multiple) and compute weights and measures.

Ability to:

• Work varied shifts in a 24/7 operation; including night, weekends and holidays.
• Conduct visual inspection of product, display, read written material, etc.
• Communicate in writing to others.
• Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
• Push and pull fully loaded handtrucks and pallet jacks.
• Stand for long periods of time, walk and move rapidly, bend, twist and turn frequently.
• Perform safe/quick movements and operate related equipment listed below with manual dexterity and hand/eye coordination.
• Work with hands exposed to ice, moisture, fruits and vegetables.
• Learn proper handling, preparation, seasonality, and perishability, product safety, sanitation procedures and department policies.
• Wear hats, hairnets, gloves, and other personal protective equipment as required.
• Must be 16 years of age or older.
• Perform primary duties efficiently and accurately.

Additional Requirements:

• Food Handlers Certification (Per State Laws).

Machines and Equipment Operated:

• Includes such tools and equipment as knives, wrappers, scales, compactors, garbage disposals, hand trucks, pallet jacks, fork lift and ladder

For minors hired, hours may differ as well as machines and equipment operated.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

EEO/Inclusivity:

As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed to cultivating and celebrating an inclusive environment in which all employees are valued and respected.