Facility Customer Care Agent

Job Opportunity At Fulgent Genetics

Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Knowledge/Experience

• HS Diploma required
• AA/AS or BS/BA preferred.
• 0-2 years of experience of data entry and client support experience in healthcare industry.
• Experience with CRM systems, such as Sales Force or Siebel.
• Knowledge of PHI and HIPPA guidelines.
• Knowledge of medical terminology preferred.
• Typing speed of at least 60 wpm.
• Excellent writing, verbal and interpersonal communication skills.
• Strong Office Suite skills: Word and Excel.
• Excellent project organization skills.
• Ability to establish priorities, work independently, and proceed with objectives with no supervision.
• Ability to work collaboratively in a cross-functional team environment.
• Ability to multi-task and handle deadlines.
• Ability to actively listen and anticipate customer needs.
• High attention to detail.

Job Details

Level: Entry

Location: Fulgent 4401 El Monte - El Monte, CA

Position Type: Full Time

Salary Range: $22.00 - $25.00 Hourly

Summary of Position

Fulgent Genetics is looking for good problem solvers who are also energetic, customer-oriented, and dependable to join our Client Services team. You will be the hub across all departments: clinical lab, R&D, sales, and insurance teams to coordinate prompt handling of orders, fulfillment, and test results. This is an exciting opportunity for both recent grads and career change candidates. You will gain insights into all aspects of how a start-of-the-art genetic lab is run and how new products are developed. You will learn first-hand from our professional cross-functional teams' new discovery and testing processes.