Facility Customer Care Agent

Customer Service Representative

Are you passionate about delivering exceptional service and making a difference in the healthcare experience? At Logan Health, we are seeking a dedicated and customer-focused Customer Service Representative to join our Patient Accounting team. In this dynamic role, you will be the key point of contact for patients and customers, expertly managing inquiries related to billing, payments, and account information. Your commitment to resolving issues and ensuring timely and accurate claim resolutions will help us maintain the highest standards of professionalism and customer satisfaction, driving our mission forward.

Key Responsibilities:

1. Respond to patient inquiries about billing, accounts, and payment options professionally and promptly.
2. Help patients understand billing statements, EOBs, and insurance claims.
3. Post payments and adjustments accurately, ensuring alignment with statements and insurance rules.
4. Work with team members to resolve billing issues and escalate as needed.
5. Keep patient records accurate and update account information regularly.
6. Log customer interactions clearly in the billing system.
7. Act as a liaison between patients, providers, and payers to resolve account issues.
8. Complete tasks efficiently, meeting productivity and quality standards.
9. Participate in team meetings and training for ongoing improvement.
10. Maintain reliable attendance as per schedule.
11. Perform additional duties as required.

Basic Qualifications:

• 1+ years of experience in a customer service, front office role.
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel, including data entry, formulas, and basic functions.

Preferred Qualifications:

• Experience in a hospital or medical office setting.
• Ability to clearly convey patient account information.
• Organizational and critical thinking skills; capable of prioritizing tasks and working independently or as part of a team.
• Understanding of HIPAA and confidentiality guidelines.

Shift: Day Shift - 8 Hours (United States of America)

Schedule: Please know schedules and shifts are subject to change based on patient care and department/organizational needs. We are committed to creating a supportive, team-driven environment where your skills can flourish. Our organization operates 24/7, offering flexibility in your schedule while empowering you to be a part of something biggerimproving healthcare outcomes for all. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements: If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer: Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.