Spectraforce Technologies
Job Type : Other
Date Posted : 4 November 2025
Title: Project Manager
Location: Mettawa, IL 60045- Hybrid Required - M-W onsite; Th-F WFH
Contract: Through end of 2026 (Possible extension)
Purpose Statement:
The APS team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The APS Operation team is seeking a Project Manager to partner with key stakeholders, drive project execution, and create new ways to improve APS Operations.
Major Responsibilities:
* Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs.
* Provide Reporting project management with IT and business leaders
* Assist in the project management activities by coordinating tasks, timelines, and resource allocation for successful launches through Monday.com.
* Oversee and implement operational changes across PE, ensuring alignment with strategic goals and market demands.
* Develop and publish communication plan for the project's deployment
* Develop and maintain training and user documentation
* Create and communicate status updates to appropriate stakeholders
* Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency.
* Support the knowledge management initiatives by organizing and making available critical information and resources.
* Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience
* Maintain and update distribution lists for Patient Engagement, ensuring accurate and timely communication across teams.
* Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements.
* Manage CRM licenses, ensuring compliance and efficient utilization across the organization.
Qualifications:
* 3+ years of experience in project management, coordination, or similar roles.
* Demonstrated experience in managing large-scale projects and ensuring successful execution.
* Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously.
* Excellent interpersonal and communication skills for effective collaboration with diverse teams.
* Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders
* Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
* Ability to thrive in a fast-paced environment, maintaining flexibility and adaptability.
What are the top skills, experience or education required for this position:
* Project Management support
* Ability to multi-task different priorities and responsibilities
* Provide data and trend analysis to inform priorities and decisions
* Ability to communicate clearly to multiple groups with various levels of detail
* Support other projects and tasks identified by the APS Operations team
* Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes
* Proven ability to concurrently manage projects and daily support
* Bachelors degree is required
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