Project Manager

Title: Project Manager

Location: Mettawa, IL 60045- Hybrid Required - M-W onsite; Th-F WFH

Contract: Through end of 2026 (Possible extension)

Purpose Statement:

The APS team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The APS Operation team is seeking a Project Manager to partner with key stakeholders, drive project execution, and create new ways to improve APS Operations.

Major Responsibilities:

* Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs.

* Provide Reporting project management with IT and business leaders

* Assist in the project management activities by coordinating tasks, timelines, and resource allocation for successful launches through Monday.com.

* Oversee and implement operational changes across PE, ensuring alignment with strategic goals and market demands.

* Develop and publish communication plan for the project's deployment

* Develop and maintain training and user documentation

* Create and communicate status updates to appropriate stakeholders

* Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency.

* Support the knowledge management initiatives by organizing and making available critical information and resources.

* Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience

* Maintain and update distribution lists for Patient Engagement, ensuring accurate and timely communication across teams.

* Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements.

* Manage CRM licenses, ensuring compliance and efficient utilization across the organization.

Qualifications:

* 3+ years of experience in project management, coordination, or similar roles.

* Demonstrated experience in managing large-scale projects and ensuring successful execution.

* Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously.

* Excellent interpersonal and communication skills for effective collaboration with diverse teams.

* Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders

* Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

* Ability to thrive in a fast-paced environment, maintaining flexibility and adaptability.

What are the top skills, experience or education required for this position:

* Project Management support

* Ability to multi-task different priorities and responsibilities

* Provide data and trend analysis to inform priorities and decisions

* Ability to communicate clearly to multiple groups with various levels of detail

* Support other projects and tasks identified by the APS Operations team

* Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes

* Proven ability to concurrently manage projects and daily support

* Bachelors degree is required