Experience Specialist/Receptionist - Family Medicine 2nd Ave

Overview
Patient Service Representative - Medical Office Front Desk - Family Medicine Clinic - Fort Dodge, IA

Monday-Friday, 8:00am to 5pm

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

Here are just a few:

Expect paid time off, parental leave, 401K matching and an employee recognition program.

Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.

Answer their questions and provide non-medical information and/or direct to appropriate person or department.

Answer telephone calls in a clear, calm and professional manner.

Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.

Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.

Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit.

Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.

Work independently and responsible for timely completion of assigned functions.

Maintain regular and consistent attendance at work.

Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Qualifications

High School or Vocational School graduate.

Mandatory Reporter certification, or obtained within 90 days of employment.

Ability to demonstrate strong customer service skills.

Ability to effectively enter information into a variety of computer programs.

Ability to understand and apply guidelines, policies and procedures.

Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.

Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.

Ability to work as a team member.

Previous medical office experience preferred.

Previous experience with an electronic health record or medical office software preferred.

Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.

Knowledge of medical terminology, anatomy, and physiology preferred.

Strong interpersonal skills.

Strong computer skills.

Strong verbal and written communication skills.