Customer Service Representative

Customer Care Representative

Location: Oklahoma City, OK

Industry: Banking

Pay: $17.00 $18.00 / Per Hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Addison Group is partnering with our client in the banking industry to hire a Customer Care Representative. This role is ideal for someone who enjoys helping others, excels in a team-oriented environment, and is looking to grow within a stable and reputable organization.

Job Description

The Customer Care Representative will assist customers by phone regarding their banking-related inquiries. This position requires excellent communication skills, strong attention to detail, and a commitment to providing outstanding customer service.

Key Responsibilities

• Handle incoming calls to assist customers with account and payment questions.
• Research and resolve customer issues in a timely and professional manner.
• Maintain accurate documentation of all customer interactions.
• Clearly explain account information, procedures, and available options.
• Collaborate with internal departments to ensure customer needs are met.
• Meet performance goals related to quality, accuracy, and call volume.

Qualifications

• Previous experience in customer service, call center, or banking environment preferred.
• Strong verbal communication and problem-solving skills.
• Ability to multitask and navigate multiple computer systems efficiently.
• Positive attitude with a focus on delivering exceptional service.
• High school diploma or equivalent required.

Additional Details

This is a full-time, on-site position offering consistent hours Monday through Friday. Paid training is provided to ensure success in the role.

Perks

• Supportive and professional team culture
• Opportunities for growth and advancement
• Stable career path within the banking industry

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.