Customer Service Representative

Job Opportunity At FedEx Supply Chain

6:30pm-6:30am Rotating 2nd Shift

Mon-Tue-Sat-Sun (Week 1), Wed-Thur-Fri (Week 2)

Albany, GA

FedEx Supply Chain, a subsidiary of FedEx Corp., is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, visit supplychain.fedex.com.

We Have.

• A strong FedEx brand consistently ranked among the world's most admired and trusted employers.
• A top notch leadership team with the experience needed to grow and develop your career.
• An open mind for new ideas and creative methods.
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!

General Summary.

The Customer Service Representative will answer all incoming calls to the department and field inquires and/or forward calls to the appropriate teammate.

This position will be responsible for..

• Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner.
• Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.
• Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.
• Provide accurate information to customers concerning Manufacturers' Policy and Procedures.
• Assist customers with product returns, label requests, recalls, assistance maneuvering the website, and any other questions.
• Process RA and Recall Packet requests for customers.
• Complete reconciliation services for clients as needed.
• Research and/or resolve returns, including Return Resolution, Issue Tracking and Recall as per standard procedures.
• Complete "paperwork only" returns as needed.
• Assist Operations with return processes including, but not limited to, research, inventory and 222 processes.
• Research returned checks.
• Conduct check/credit research for customers via email, fax, or mail.
• Communicate outstanding issues or defects with the corresponding departments.
• Maintain 100% quality work and 100% accuracy levels.
• Maintain a clean and safe work area.
• Participate in special projects.
• Participate in departmental continuous improvement opportunities.
• General data entry support as needed.
• Conduct recall effectiveness checks and create summary, as needed.
• Document filing as required.
• Performs other duties as assigned.

Physical/Cognitive Requirements With or without accommodation:

• Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit/walk/stand for duration of shift Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds
• FedEx Supply Chain, Inc., is an Equal Opportunity Employer including, Vets/Disability.
• FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment.
• To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
• Perks and Benefits at FedEx Supply Chain (FSC): Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full and part time opportunities.
• Tuition reimbursement program Holiday pay and accrued paid time off programs offering both Vacation and PTO Medical, dental, vision and voluntary benefits available on day one Basic life & Basic AD&D coverage Supplemental Life and Supplemental AD&D Short-Term and Long-Term Disability coverage for full time employees following 180 days of service.
• Paid parental leave for both moms and dads Paid bereavement and jury duty