Server

Server

Provides prompt, efficient and friendly customer service. Responsible for taking and delivering food and beverage orders to patrons in the Hy-Vee dining setting. Ensures correct and prompt delivery of food.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Accountable and reports to: District Store Director; Store Manager; Assistant Manager of Store Operations, Perishables, and Health Wellness Homes; Food Service Manager; Market Grille Department Manager; Assistant Market Grille Department Manager; Service Managers.

Positions that report to you: None.

Primary duties and responsibilities include:

• Provides prompt, efficient and friendly customer service.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names.
• Answers the telephone promptly.
• Checks with customers to ensure they are enjoying their meals.
• Collects payments from customers.
• Writes patrons' food orders.
• Prepares checks.
• Takes orders from patrons.
• Checks patrons' identification.
• Serves food or beverages.
• Presents menus.
• Cleans tables or counters.
• Prepares hot, cold, and mixed drinks.
• Stocks service areas.
• Maintains strict adherence to guidelines.
• Adheres to company policies.
• Reports to work on time.
• Knowledgeable of all menu items.
• Accurately reports tip income.

Secondary duties and responsibilities include:

• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Performs other job related duties and special projects.

Knowledge, skills, abilities, and worker characteristics include:

• Ability to carry out detailed but uninvolved written or verbal instructions.
• Ability to do simple addition and subtraction.
• Ability to understand and follow verbal or demonstrated instructions.

Education and experience include:

• No education requirement.
• 0 2 years of related work experience.

Physical requirements include:

• Ability to physically perform medium work.
• Visual requirements include vision, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

The duties for this position are normally conducted in a store/restaurant environment. This is a fast paced atmosphere which requires significant contact and communication with others, with great attention to customer service.

Standard tools and equipment used in a serving environment include: Bar code reader, cash register, carving knives, credit card processing machines, paging equipment, POS printers, POS terminals, and POS workstations.

Employment is contingent upon the successful completion of a pre-employment drug screen.