Customer Service Representative

Office Customer Service Representative

Job Summary - 1st shift 8am-5pm Mon-Fri $18-$20hr

The Office Customer Service Representative is the initial point of contact for clients and partners, both in person and over the phone. You are responsible for ensuring exceptional customer satisfaction by providing comprehensive information, addressing inquiries, and facilitating smooth office operations. A strong understanding of the company's insulation products and services is essential.

Responsibilities

• Customer Interaction: Answer incoming calls and manage in-person inquiries in a friendly, professional, and empathetic manner.
• Information and Support: Respond to customer questions regarding products, pricing, project status, and general company information.
• Problem Resolution: Troubleshoot customer issues and complaints, escalating to a manager or appropriate department when necessary.
• Order and Billing: Process orders, calculate charges, and handle billing or payments accurately.
• Account Management: Update and maintain customer account records in the company database, ensuring all information is accurate and up-to-date.
• Scheduling and Coordination: Assist with scheduling appointments for estimates or installations and keep customers informed of delivery and project timelines.
• Administrative Support: Provide general office support, including data entry, email communication, and documentation.
• Product Knowledge: Maintain a deep understanding of AIC's products, services, and policies to assist customers effectively.

Qualifications

• High school diploma or equivalent is required.
• Proven customer service experience is preferred.
• Excellent verbal and written communication skills.
• Proficiency with computer systems, including Microsoft Office (Word, Excel).
• Strong organizational and time-management skills with the ability to multitask.
• A professional and positive attitude with a willingness to learn.
• Experience with CRM or database software is a plus.

Compensation / Pay Rate (Up to): $18.00 - $20.00 Per Hour