Planet Fitness - KS/LA Sutherland Group

Customer Service Representative

Location : Pueblo, CO, 81007

Job Type : Other

Date Posted : 5 November 2025

Customer Service Representative

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Greet/meet potential members, providing a great customer experience.

Handle front desk related tasks:

Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls and tours
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

Help maintain the neatness/cleanliness of the club.

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.

Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Honesty and good work ethic.

Strong customer service skills.

Basic computer proficiency.

Standing and walking at least 75% of the shift.

Talking in person or on the phone at least 75% of the shift.

Must be able to lift to 50 lbs. less than 30% of the time.