Customer Service Representative

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Customer Service Representative / Operations Coordinator

JLL | Location
JLL is seeking a Customer Service Representative / Operations Coordinator to serve as the primary point of contact for facility operations and service delivery. This role provides essential support to building occupants while maintaining operational excellence and compliance standards.
Key Responsibilities

Service Request Management : Process service requests efficiently through creation, updates, closure, queuing, and email communications in accordance with SLA requirements
Resource Coordination : Schedule and manage shared resources to optimize facility operations and occupant satisfaction
Information Hub : Serve as primary reference point for site information, directing occupants to appropriate resources and maintaining current knowledge of facility operations
System Administration : Maintain proficiency in key systems and applications including websites, databases, and metrics platforms
Training & Development : Assist with onboarding and training new employees on processes and procedures
Project Support : Provide assistance with special projects and initiatives as assigned
Relationship Management : Support Property Relationship Leads (PRL) with client communications and facility coordination
Emergency Response : Participate in evacuation drills, take shelter procedures, and emergency response protocols
Performance Metrics

Meet all compliance requirements including average talk time, after-call work (ACW), self-serve utilization, error rates, and RONA standards
Complete all scheduled training requirements within designated timeframes
Maintain customer satisfaction scores and response time objectives
Required Skills

High school diploma or equivalent
1-2 years of customer service or administrative experience
Strong verbal and written communication skills
Proficiency in computer systems, databases, and Microsoft Office Suite
Ability to multitask and prioritize in fast-paced environment
Professional phone etiquette and customer service orientation
Detail-oriented with strong organizational skills
Preferred Skills

Experience in facilities management or property operations
Knowledge of building systems and maintenance processes
Experience with work order management systems
Previous training or mentoring experience
Familiarity with emergency response procedures
Bilingual capabilities
Estimated compensation for this position:
32,240.00 - 32,240.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Warren, MI
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.
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