Library Assistant - Customer Service Representative II - R14873

Job Opportunity

Sarasota County Government is offering a full-time position in the Libraries & Historical Resources department with a salary range of $15.50 to $18.50 hourly. The job is located in Sarasota, FL.

About Our Job

Create and foster an environment that provides high quality, exceptional levels of customer service. Lead team members in setting the unit, library and system goals and contribute to decision making and evaluation of progress, through training, practice and evaluation.

Job Description

Customer Service

Implement standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.

Assist customers regarding library services, resources, and programs for the assigned unit as well as the library system.

Assist users in use of library equipment and technology.

Provide directional and reference services to assist customers.

Communicate library/county use policies and procedures to users.

Engage in conflict resolution and problem solving.

Provide assistance at service desks and to other sections as needed.

Keep abreast of developments, new trends, and innovations in libraries; applies knowledge to improve services.

Communication/Programming/Outreach

Plann, present, and evaluate library sponsored programs.

Facilitate in the setup of program rooms, materials, and equipment for public, library, and county events.

Promote library resources to community groups through public speaking, programming, and displays.

Present individual and group training programs for public and staff in the use of the library, its technology, equipment, and resources.

Administration

Participate in system-wide, agency, and county teams and projects.

Gather statistical information as required.

Attend cash management training and participates in all aspects of the libraries cash management procedures

May order supplies, receive and check-in periodicals and newspapers.

Provide administrative support to the Library Manager

Collection Development Maintenance

Sort and shelve materials and maintains an orderly arrangement of materials.

Assist with ordering and processing materials for circulation as needed.

May perform item coordinator duties for materials in collection as needed.

Monitor physical condition of materials and recommends repair or de-selection.

Promote the materials collection through displays and other methods.

Staff Development

Participate in cross training in other sections and aids in cross training in their section.

Provide opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills.

Train, direct, and supervise volunteers as needed. Encourage volunteers to use individual talents to creatively address tasks.

Work with library staff to develop a team oriented workplace.

Library Hours:

Monday: 10 AM - 6 PM

Tuesday: 10 AM - 8 PM

Wednesday: 10 AM - 6 PM

Thursday: 10 AM - 8 PM

Friday: 10 AM - 5 PM

Saturday: 10 AM - 5 PM

Sunday: Closed

Hours: The schedule will be 40 hours/week, with a schedule made up of a combination of shifts below. Typically, employees are expected to work 1-2 later shifts (9:30 a.m. - 6:00 p.m. and/or 11:30 a.m. - 8:00 p.m.) and Saturday rotation, varying on library needs.

Minimum Qualifications

• High School Diploma or equivalent education and experience in public contact customer service work and proficiency in computer related to public response.
• Note: One year of college may substitute for one year of experience.

Preferred Qualifications

• Customer service experience working in libraries or similar settings.
• Physical Demands: Must occasionally lift and/or move up to 50 pounds.
• Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening.
• An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

About Everything Else

Pay: Starting pay is $15.50/hour. Pay is negotiable, up to $18.50/hour, for candidates with library experience.

This Posting is currently Open Until Filled

Benefits

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations.
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service.
• (That adds up to a possible 30 days off in your 1st year!)??
• Sarasota County Government promotes diversity and inclusion in its workforce and does not discriminate on the basis of race, color, gender identification or expression, genetic information, religion, national origin, marital status, age or disability.
• A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members.
• For assistance with the application, please call 941-861-5353.
• Government employers are drug-free and tobacco-free environments, EEO/AA/ADA employers, and they prohibit discrimination in all services, programs or activities.
• Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

Contact Information

Address: 1660 Ringling Boulevard Sarasota, Florida, 34236