Facility Customer Care Agent

Customer Service Representative

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

The Customer Service Representative plays a key role in ensuring an exceptional experience for our customers, partners, and employees. This position is responsible for sales order entry and updates, processing returns and credits, issuing quotes, and supporting customers via phone and email. In addition, this role will assist with front desk operations and provide administrative support. The Customer Service & Administrative Representative works as a liaison across departments - including Sales, Marketing, Planning, Operations, and HR - to resolve issues and support organizational success.

Responsibilities:

• Enter and maintain sales orders in the Enterprise Resource Planning (ERP) system
• Process Returned Merchandise Authorizations (RMAs), credits, and returns
• Provide accurate quotes for standard and project-based inquiries
• Respond to customer calls and emails promptly, escalating issues when necessary
• Partner with cross-functional teams to resolve customer concerns and ensure satisfaction
• Maintain and distribute key reports; update management as required

Qualifications:

• Associate's degree preferred; High School Diploma/GED with relevant experience will be considered.
• Minimum 3 years of experience in customer service, order management, or administrative support with evidence of increasing responsibility.
• Experience in a manufacturing environment preferred.
• ERP system knowledge required; JDE experience a plus.
• Proficiency with Microsoft Outlook shared inboxes, calendars, and task management

Physical Activities:

• Ability to lift and carry up to 40 lbs. occasionally, movement within an office complex and outside in the field

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.