Administrative Assistant

Customer Service Representative

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional support to clients via phone and email, resolving inquiries with clarity and professionalism, and assisting with various administrative and operational tasks.

Key Responsibilities:

• Respond to customer inquiries via phone and email, providing clear and effective solutions in both technical and non-technical terms
• Perform routine maintenance and updates on installed software for company laptops
• Ensure service delivery meets established standards and departmental guidelines
• Document and explain technical issues in a user-friendly manner to clients
• Support order processing, records maintenance, shipping coordination, and billing activities
• Prepare and process reports, memos, letters, and internal bulletins
• Learn and provide backup support for critical team functions to ensure continuity of operations

Qualifications:

• High school diploma or equivalent required
• Proficiency in Microsoft Excel and general computer applications
• Strong communication skills, both written and verbal
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent organizational skills and attention to detail

Pay and Benefits

• The pay range for this position is $20.00 - $24.00/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mount Pleasant, WI.

Application Deadline

This position is anticipated to close on Oct 17, 2025.