Customer Service Representative

Join the LKQ Family!

We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!
Responsible for providing a superior customer service experience to all walk-in contact and phone-contact customers.
Essential Job Duties

Personally greet every customer as they walk through the door and maintain friendly contact throughout their shopping experience.
At checkout, implement suggestive selling techniques, as appropriate, and assist with problem-solving.
Maintain orderly files and clean records of all transactions, as well as an accurate cash drawer.
Observe changes in inventory to ensure minimum stock levels and store showroom appearance is appropriate.
Coordinate orders from the warehouse to ensure customers' orders are ready in a timely fashion.
Assume other duties as assigned.
Supervisory Responsibilities

Not responsible for supervising employees.
Minimum Requirements

Education & Experience
1 year experience required.
To perform this job successfully, an individual must have a strong customer service background.
Preferred Requirements

High School Diploma/GED.
Prior automotive experience and knowledge of automotive parts.
Two to three years of prior customer service relations.
Knowledge/Skills/Abilities

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
Decisions generally affect ones own job or assigned functional area.
Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Handle multiple tasks or projects simultaneously with moderate complexity.
Essential Physical Demands/Work Environment

Travel may be required periodically, including overnight stays (contingent on position requirements).
May be exposed to extreme temperatures, extreme lighting, and high noise levels.
May need to stand, walk, push, pull, squat, bend, reach, climb stairs; balance; stoop, kneel, or crouch for extended periods.
Must be able to lift up to 75 pounds.
Benefits:

Health/Dental/Vision Insurance
Paid Time Off
Paid Parental Leave
Fertility Coverage
401k with Generous Company Match
Company Paid Life Insurance and Long-Term Disability
Short-Term Disability
Employee Assistance Program
Tuition Reimbursement
Employee Discounts
Join us for an exciting career journey with positive, driven individuals.