Housekeeper

Description

About Us

Located in the heart of downtown Cleveland, the historic Hotel Cleveland, a Marriott Autograph Collection property, offers 491 newly renovated guest rooms and exceptional service. We are seeking dedicated and detail-oriented Housekeepers to join our housekeeping team and ensure every guest enjoys a clean, comfortable, and memorable stay.

Position Summary

The Housekeeper is responsible for cleaning and maintaining guest rooms, hallways, and public spaces according to Marriott and Hotel Cleveland standards. This role plays a vital part in providing a positive guest experience through exceptional cleanliness, attention to detail, and professional service.

Essential Job Functions

Clean assigned guest rooms, including making beds, changing linens, dusting, vacuuming, mopping, and cleaning bathrooms.

Replace and replenish towels, linens, guest supplies, and amenities.

Ensure all assigned areas meet established cleanliness and presentation standards.

Report any maintenance issues, damaged items, or safety hazards to the supervisor immediately.

Follow proper procedures for the use and storage of cleaning chemicals and equipment.

Maintain housekeeping carts, storage rooms, and supply areas in a neat and organized manner.

Adhere to safety and security procedures to ensure the wellbeing of guests and team members.

Respond to guest requests promptly and courteously.

Assist in cleaning public areas when necessary.

Qualifications

Previous housekeeping or cleaning experience preferred, but not required – training will be provided.

Strong attention to detail and ability to work independently.

Ability to stand, walk, push, pull, and lift moderate weights for extended periods.

Flexibility to work weekends, holidays, and varying shifts.

Positive attitude and commitment to providing excellent guest service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.