Customer Service Representative

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on the

Internal Career Site Here.
Purpose of Role

The Sales Associate contributes to store sales and KPI targets by modeling brand values to provide Athletes a unique experience when visiting Under Armour. This role reports to the Store Manager and is responsible for execution of routine duties to support store operations. The Sales Associate will assume the Stock Specialist responsibilities in their absence.
Your Impact

Sales & Omni
Provide direct sales assistance to Athletes to meet sales KPI targets set by the Retail Store Manager
Deliver omni-channel requests in line with UA process and policy through digital experience
Brand Image & Customer Experience
Model the UA service culture and customer expectations
When assisting athletes communicate brand messages according to UA Service Model
Incorporate product knowledge into selling process by participating in training
Retail Operations
Maintain standards covering merchandise and floor sets
Comply with UA policies and procedures
Complete the operational and cash processes (manual or system) in line with training
Adhere to Under Armours dress code and attendance policies
Fulfill the working hours as scheduled to Under Armours attendance policy
Team Collaboration/Self Growth
Collaborates with teammates to achieve store goals
Accountable for self-development, while seizing growth opportunities to increase performance
Qualifications

Basic numeracy, literacy, listening, and communication skills
Fluency in local language
Proficient in use of computers and other technology
Demonstrated collaborative skills and ability to work well within a team
Demonstrated ability to work in a fast-paced and deadline-oriented environment
Requirements

0-3 months working in a sports/apparael & footwear retail environment
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends
Physical Requirements

Ability to handle or relocate products up to 25 lbs/12kgs
Able to move about for extended periods of time with short breaks to handle products
Ability to freely access all areas of the store; including the selling floor, stock and register area
Reasonable accommodations may be made to assist in performing the essential responsibilities
Base Compensation

Benefits & Perks

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via candidateaccommodations@underarmour.com.