Veterinary Customer Service Representative

Client Care Specialist

Bulger Veterinary Hospital in Lawrence, MA, is currently seeking a full-time Client Care Specialist to join our dedicated team. Compensation: $18 - $22 pending experience & skillset. Schedule: Four 9-hour DAY shifts including one weekend shift per week.

Full-Time Benefits:

• Uniform Allowance
• Paid Time Off
• Medical, Dental, Vision
• 401(k) with employer matching
• Employee Pet Discount
• Short & Long-Term Disability
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Professional Development Assistance
• Employee Referral Program

About Us: At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, you'll play a crucial role in ensuring that every pet owner's experience is exceptional throughout the emergency process.

About the Role:

As a Client Care Specialist, you will play a vital role in welcoming and assisting our guests according to company standards. In a fast-paced multi-doctor/department practice, you'll handle various tasks, including preparing and reviewing electronic medical records, directing appointments, processing payments, answering phones, and providing empathy during end-of-life decisions.

Responsibilities:

• Prepare and review electronic medical records.
• Assist with general information and appointment scheduling.
• Process payments and assist in financial processes.
• Answer phones and provide excellent customer service.
• Fill medications with care and empathy.
• Show understanding and empathy during end-of-life decisions.

Skills and Experience:

• Previous experience in delivering exemplary client service.
• Passion for providing a positive, friendly, and welcoming environment.
• Excellent communication and organizational skills.
• Superior interpersonal skills for positive working relationships.
• Flexibility in schedule, including weekends and occasional holidays.
• Previous experience in veterinary reception, medical secretary, or customer service preferred.
• Fluent English skills (speaking & reading) are required for the role.

Mission: Our mission is to advance the veterinary profession by leading in medicine, education, business, and promoting the human-animal bond. We seek caring, warm, and intelligent individuals who love to serve and excel in their field.

Apply now and be part of a compassionate environment where your skills and passion for animals are valued.