Facility Customer Care Agent

Customer Service Representative

Our client, a leading technology solutions provider, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting technical assistance and customer relations. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Rio Rancho, NM

Pay Range: $19.59 hourly

What's the Job?

• Respond independently to complex customer issues using standard protocols
• Resolve difficult technical problems related to hardware and software from customer contacts and proactive notifications
• Address service, product, technical, and customer-relations questions regarding features, specifications, and repairs
• Proactively assist customers to prevent or reduce problem occurrence
• Participate in projects, providing resolution and feedback based on analysis

What's Needed?

• High school diploma or equivalent; some college preferred
• Minimum of 5+ years of general experience or equivalent combination of experience and education
• Superior written and verbal communication skills
• Experience in customer-facing roles, remote support, or telephone support
• Ability to diagnose hardware issues confidently to FRU level and train team members on new technologies

What's in it for me?

• Opportunity to work in a dynamic and innovative environment
• Engage in meaningful problem-solving and customer support activities
• Collaborate with a diverse and talented team
• Gain valuable experience in technical support and customer service
• Be part of a company recognized for its diversity and ethical standards

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.