Receptionist

Receptionist Position

Welcome to innovative, contemporary pet care with just one goal: improve the lives of our pets and those who love them. Lucky & Lady is not a traditional dog day care, cattery, boarding or pet sitting service. We are engagement and enrichment so our pets can learn, be happier and enjoy their all-too-short lives to their fullest. Weve built the most advanced pet care facility in Atlanta GA to improve the quality of your pets life and your relationship with your pet.

Receptionist Responsibilities

As a receptionist you will:

• Receive and place calls to clients for the purpose of scheduling, updating, etc.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. immunization records, medical concerns where necessary, etc.
• Assist all clients by providing necessary instructions, information, and invoices.
• Utilize resort computer systems to thoroughly document check-in/check-out for pets and any specific instructions or observations associated with the pet.
• Manage the financial needs of the resort by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Maintain a positive attitude in all interactions with clients, pets, and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Flexible schedule including some weekend and holiday shifts.
• Experience with kennel software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Pay range of $10.00-$16.00/hour based on experience

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• Mission Pet Health offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

About Mission Pet Health

Veterinarian-led. People-focused. Pet-obsessed. Thats Mission Pet Health in a nutshell!

We were founded by veterinarians who believe local practices thrive when autonomy, collaboration, and medical excellence lead the way. That belief still guides everything we dofrom mentorship to medicine to how we support our teammates.

Driving our award-winning culture are our WAG values Work Together, Amaze, and Grow which fuel us to drive a tangible, lasting impact for our teams, the communities we serve, and the pets we care for.

So, whats in it for you at Mission?

• Unparalleled opportunities for personal and professional development
• Benefits that buck the norm of the vet med industry
• A culture where YOUR well-being comes first

Were on a mission to be the greatest veterinary company in the worldand wed love for YOU to be a part of it!

Mission is one of the leading veterinary care organizations in the U.S., formed by the joining together of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. Our Home Office teams manage the back-end side of the business so our hospital teams can focus on what matters most the medicine and caring for their patients. Were based in Birmingham, AL, but the heartbeat of Mission is in our 850+ animal hospitals and 20,000+ teammates across the country. Founded on a deep commitment to clinical and operational excellence, weve earned recognition on prestigious workplace ranking lists such as Inc. 5000, U.S. News & World Report, and Newsweek. In fact, in 2024, Newsweek named SVP the #11 Most Loved Workplace in America, marking the companys third consecutive Top 25 ranking.