Customer Service Representative

What You Can Expect

This position will utilize communication skills, knowledge of Zimmer Biomet products, and in-person meetings to assist current customers and secure potential customers. This position is responsible for maintaining expert knowledge of the Zimmer Biomet portfolio in order to consult on surgical procedures. This position reports to the RSD, RSM or Sales Team Leader within a defined territory or region.
How You'll Create Impact

Builds strong relationships with key surgeons and continue to build knowledge and expertise to cover main products segment (Reconstructive, Extremities, ROSA, Surgical, Sports Medicine and Trauma) procedures with clinical proficiency.
During procedures, uses product knowledge to solve problems and inform surgeons and OR staff on the proper use and maintenance of Zimmer Biomet products.
Coordinates surgery schedule including templating for cases based on expertise and product knowledge.
Plans, coordinates and ensures all implants and instruments are in place prior to case.
Requests implants and instruments necessary to cover designated surgeries through SMS.
Post procedure, ensures all Zimmer Biomet products used are properly accounted for billing and inventory replenishment.
Reports on competitor and customer activities in the field.
Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training.
Supports Zimmer Biomet sales by sharing knowledge, ideas and references.
Develops relationships with internal support personnel.
Provides after hour and/or evening case coverage and add on case coverage for team and/or territory. Includes weekend and on-call case coverage and add on case coverage for team and/or territory.
Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases.
What Makes You Stand Out

Must be mobile and willing to travel.
Willing a capable of carry weights up to 50 lbs.
Excellent oral and written communication skills.
Ability to work as part of a team is essential to the job.
Participate in proactive team efforts to achieve departmental and company goals.
Ability to complete tasks accurately and on time, paying close attention to detail.
Communicate clearly in verbal and written form in English.
Perform all other duties as assigned.
Your Background

Minimum of an Associates degree, medical certification or an equivalent combination of education and experience.
Minimum of 0-2 year's sales or sales service experience in medical device, surgical.
Travel Expectations

Up to 20%
EOE/M/F/Vet/Disability