Custodian

Custodian

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Hy-Vee, Inc.

Provides prompt, efficient and friendly customer service. Responsible for store cleanliness, inside and out.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call
• Orders cleaning products as needed; audits invoices for correctness (where applicable)
• Responsible for total store cleanliness and appearance, inside and out. Including but not limited to sweeping, mopping, waxing, buffing, vacuuming, power washing, scrubbing, dusting, shampooing of carpets, sanitizing
• Changes ceiling lights Monitors plumbing, fixtures, coolers, and freezers and notifies supervisors as needed
• Installs and replaces towel, paper, and soap dispensers when needed
• Empties the garbage and crushes cardboard
• Assists customers with their needs
• Conducts inventory on products for costs and amounts used every quarter
• Responsible for equipment maintenance
• Unclogs drains where needed
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities

• Does price checks, returns carts from parking lot, and sacks for customers as needed
• Cleans cooling systems and filters for the store
• Assists in other areas of store as needed
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions
• Must be able to add, subtract, multiply and divide whole numbers
• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing

Education and Experience

No education or experience requirements

Physical Requirements

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used to Perform Job

Scrubber, buffer/swing machine, mop, hand scraper, screw driver, wrench, and hand tools, power hand tools, vacuum

Contacts

This position has daily contact with suppliers/vendors, the general public, customers and co-workers.