Customer Service Representative

Customer Service Associate

Join our team and live the Ollie-tude! Ollie's Core Values: Be a team player, be caring, be value obsessed, be committed, be growing, and be real. Ollie's Associate Benefits include a 20% employee discount, flexible schedule, and a strong career growth & talent development culture.

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency.

Primary Responsibilities include: greeting and acknowledging every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty, accurately and efficiently operating the register, approving refunds for other associates, and assisting with training new Sales Associates. Additionally, the role involves assisting with receiving the truck, pricing items, merchandising product, and recovering the store, communicating customer needs to Team Leaders when necessary, and maintaining the store appearance and completing any additional responsibilities and/or duties as assigned.

Qualifications include a high school diploma or equivalent preferred, 6 months of prior retail experience preferred, the ability to work evenings, weekends, and holidays on a regular basis, and a positive attitude and team player who wants to engage and serve customers.

Physical Requirements include the ability to lift and carry up to 50 pounds, push and pull up to 35 pounds, and stand for extended periods and work in a safe manner.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.