Facility Customer Care Agent

Customer Service Representative

Join Our Team as a Customer Service Representative

Are you seeking a rewarding career in customer service with a company that values its employees and provides exceptional benefits? We are a leading manufacturer in the specialty trailer industry, producing upscale products such as restroom and shower trailers, mobile locker rooms, kitchens, and more. With products distributed across 20 countries on four continents, our organization is built on a strong foundation of quality, craftsmanship, and customer care.

Daily Responsibilities:

• Maintain strong working relationships and communication with customers and internal teams to confirm production and shipping schedules, ensuring on-time deliveries.
• Identify new sales opportunities through inbound lead follow-up and proactive outbound calls and emails.
• Develop new business by researching potential accounts, building rapport, and preparing accurate quotations.
• Manage customer inquiries via phone and email, providing timely and professional responses.
• Support the sales and customer service departments with special projects and administrative duties as needed.
• Perform other related tasks to support team and company objectives.

Our organization is recognized as a leader in the specialty trailer industry, known for delivering exceptional quality and craftsmanship. With decades of combined experience in design, manufacturing, and distribution, our team is committed to exceeding customer expectations through innovation, integrity, and outstanding service. Every employee shares a dedication to customer satisfaction, ensuring that each client receives the best products and support in the market today.

Work is full time, 40-45 hours per week. Pay rate is $22.00 $27.00 per hour.

Benefits:

• 401(k) and company match
• Health, dental, and vision insurance
• Disability insurance
• Paid time off
• Life insurance

Required Skills:

• 23 years of experience in Sales, Customer Service, or Sales Coordination within a B2B environment.
• Strong interpersonal, communication, and negotiation skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Excellent problem-solving abilities to address and resolve customer issues.
• Bilingual or multilingual abilities are a plus.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium's offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.