Restaurant Manager

Manager

Qualification Standard:

Prior management experience in a similar organization. College graduate with a two or four year degree in Hotel/Restaurant, Management, Business or associated field, who is entering the full-time workforce or has successfully demonstrated leadership abilities and business acumen in the role of assistant manager.

Specific Functions and Duties:

• Manages Restaurant Environment
• 1.
• Ensures prompt, friendly service according to company guidelines.
• 2.
• Directs overall activities and performance of associates on a shift by shift basis.
• 3.
• Breeds a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
• 4.
• Ensures the immediate response and correction of all verbal guest complaints to self and staff.
• Refers all verbal and written guest complaints to AGM/GM.
• 5.
• Ensures guest contact as a priority with self, utilizing a target goal of 100% table visitation.
• 6.
• Enforces alcohol awareness on a shift to shift basis.
• 7.
• Maintains adequate departmental inventory levels.
• 8.
• Ensures product preparation and presentation uncompromisingly meeting company standards.
• 9.
• Effectively schedules associates to meet sales demands.
• 10.
• Maintains effective safety and security programs according to company policy and government standards.
• 11.
• Corrects unsafe practices or conditions.
• 12.
• Promotes and manages restaurant organization, cleanliness and sanitation.
• 13.
• Performs routine maintenance and immediately informs General Manager of needed repairs.
• 14.
• Advises GM of any non-routine situations.
• 15.
• Communicates with other managers daily through management log and shift change meetings.
• 16.
• Completes all other assigned duties and responsibilities.
• Manages Associate Performance
• 1.
• Promotes quality recruitment and referrals of potential management candidates.
• 2.
• Promotes training procedures of team members.
• 3.
• Helps maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings and implementation of company policy.
• 4.
• Determines job assignments on a shift by shift basis.
• 5.
• Develops an environment of constant development of associates, including informal shift reviews and participates in the development of written evaluations every six months.
• 6.
• Assesses the effectiveness of associates, provides candid, fair feedback on a regular basis, and continuously works with associates on their areas of development.
• 7.
• Conducts thorough first interviews.
• 8.
• Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to associates.
• 9.
• Monitors acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action.
• Monitors progressive discipline when appropriate.
• 10.
• Assures compliance with company policies, practices and procedures.
• 11.
• Acts as coach to all associates.
• Maintain Controls
• 1.
• Responsible to control cost in assigned department.
• 2.
• Maintains and controls the assets of the company.
• 3.
• Assures the compliance with the local, state and federal laws, regulations and guidelines.
• 4.
• Reports progress towards achieving restaurant performance objectives at management meetings.
• 5.
• Complies with all cash handling procedures.
• 6.
• Executes weekly food and liquor inventories/costs at the GM's request and is accountable for completion.
• 7.
• Responsible for preparing and submitting of accurate daily paperwork to the GM.
• Development
• 1.
• Is responsible to the AGM/GM for the development of team members.
• 2.
• Inspires cooperation and teamwork from associates by breeding a culture derived from our Culture/Mission / Vision.
• 3.
• Is guest obsessed and promotes the team to be.
• 4.
• Demonstrates organizational skills.
• 5.
• Completes all assignments and duties properly and on schedule.
• 6.
• Develops goals and action plans for personal/professional growth.
• 7.
• Provides a role model for managers and associates.
• 8.
• Exhibits a professional image.
• 9.
• Develops self on all store related technology.
• Evaluates self and constantly learns and grows learning all Applebees and company specific knowledge.

Physical Requirements:

• 2.
• Must be able to stand and exert a well-paced mobility for periods up to ten hours in length.
• 3.
• Must be able to speak clearly and listen attentively to guests and other staff members.
• 4.
• Transports and carries objects up to 50 pounds on a regular basis.
• 5.
• Must be able to work in a fast-paced environment walking in a brisk manner exhibiting a high sense of urgency for 10 hours.
• 6.
• Delivering food and or drink to guests throughout the restaurant frequently carrying dishes and meals to and from the kitchen to our guests.
• 7.
• Able to operate blenders, frozen drink machines and other bar equipment.
• 8.
• Able to cook at times operating fryers, broilers, flat tops, and steamers.
• 9.
• Able to reach and grab products above shoulder frequently.
• 10.
• Ability to wipe down table tops, table legs, pick up debris off the floor and wipe down booth seats in all areas of the restaurant.