Facility Customer Care Agent

Customer Service Representative
Direct Hire
Our client, a leader in manufacturing services, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting the production and quality teams. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proactive attitude which will align successfully in the organization.

Job Title: Customer Service Representative

Location: De Pere, WI

Pay Range: $19 - $21

Shift: 1st Shift

What's the Job?

• Enter customer orders accurately into ERP software to ensure seamless processing.
• Prepare shipping documents and billing paperwork upon order completion to facilitate timely delivery.
• Act as the primary point of contact to resolve product or service issues by coordinating with production and quality departments.
• Develop and maintain strong customer relationships by understanding their needs and providing updates on scheduling and production.
• Participate fully in the mission, vision, and values of the organization, promoting a positive work environment.

What's Needed?

• High school diploma or equivalent.
• 1–2 years of customer service experience preferred, especially in manufacturing industry.
• Proficient in Microsoft Office applications, with at least 3 years of experience using Excel, Word, and Outlook.
• Minimum typing speed of 50 WPM required.
• Strong organizational, time management, and communication skills (verbal and written).

What's in it for me?

• Full-time, direct hire employment opportunity with a reputable organization.
• Competitive hourly pay rate within the specified range.
• Opportunity to grow professionally within a supportive team environment.
• Engage in meaningful work supporting manufacturing operations and customer satisfaction.
• Be part of a company that values safety, quality, and continuous improvement.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.