Medical Receptionist II PCC West Family Medicine

Receptionist

The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

Responsibilities include but are not limited to:

• Promote a healthy work environment
• Work collaboratively with CNY Family Group
• Review CCDs for CNY Family Group and route to appropriate team members
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Phone support Incoming and outgoing phone calls
• Scanning and faxing documentation

General Performance Criteria:

• Performs critical job functions that lead to a stream-lined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and complete job functions by established review date
• Works collaboratively with staff and management

Communication:

• Maintains confidentiality related to patients, family and employees and information specific to service area
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages
• Uses appropriate diction and grammar in conversations

Customer Service:

• Employs professional manners and tact in all dealings.
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
• Customer service orientated.
• Adheres to hospital confidentiality statement.

Service Specific Skills:

• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.

Equipment:

• Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine

Education, Training, Experience, Certification and Licensure:

• High school graduate or equivalent, business school or formal secretarial training a plus. One to two years' experience preferred.
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills, or Other Requirements:

• Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.

Work Environment and Hazards:

• Office setting exposure Class I or II; service specific.

Physical Demands:

• Light work standing, walking, sitting, and lifting.

Work Contact Group:

• All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

Supervised By:

• Manager or Coordinator

Pay Range: $19.00-$26.85

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.